He was able to solve all my doubts and answered all questions regarding the chair I was looking for. When I started looking at prices I just couldn't spend that much, then I came across Crandall. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. I love it. Customer service was prompt and helpful. It showed up quick with great instructions and the packaging was good. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. I did much research and decided to try a Steelcase Leap V1 chair. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. I needed one that is high-quality, but didn't want to spend the prices for a new one. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. I finally got the seat on correctly, or so I thought. I purchased a replacement from Crandall. Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002. They answered my questions over both chat and email in a timely manner. Big upgrade from 2 used cheap office chairs. But it was expected since it is remanufactured. Mr. Crandall took time to quickly and thoroughly respond and answer all of my questions.I like the many options that we can choose when purchasing a chair. It arrived quickly and was easy to assemble. Also used crazy glue for the tension knob. Very professional and they do what they say they are going to do! Great products! Totally impressed by these guys. They made the return process completely painful. I also got the roller blade casters for a little extra height. Their cost-effective vinyl looks and feels like leather. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. My only complaint, the chair was a Christmas gift for my wife. Using it for two weeks now and am very happy with my purchase. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. The customer service was excellent and I purchased a chair with upgrades. Met all my expectations and more. I recently ordered a leap V2 with some customization from Crandall. I highly recommend them! Amazing customer service. Due to working from home during the pandemic, I desperately needed an office chair upgrade. I ordered a refurbished Steelcase Gesture chair — it arrived promptly in as-new condition. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Numerous posts to let me know chair was on its way. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. My chair looks new. Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. The chair, while remanufactured, looks brand new and operates like new. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. The Steelcase Leap chair has been excellent. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes. In fact, I really could not tell if anything had been used. Excellent service. Our chairs are like-new, and have the warranty to back it up. Remanufactured chair looks and feels new!!! David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. They were very helpful in understanding the details of the chair options and it arrived on time. Took a short while before shipping, but it's a pandemic, that's just life now. I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." I looked around for reasonably priced Aeron chairs. All assembly instructions and videos are very helpful.Chair condition is great for a “refurbished” product. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Wonderful chair! Order was promptly and accurately fulfilled, and staff were very helpful. window.mc4wp.listeners.push( I was looking for a way to raise the height of my Steelcase Leap v2 chair and could not come up with a solution. I bought one of their remanufactured Steelcase Gesture chairs. Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002. It's just like sitting at work in the same chair! I will definitely be a returning customer. I will probably shop here again. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). I did some research and I found that are-manufactured chair was an option. Done within a few minutes. I'm very satisfied with my purchase and my posture says thank you! Crandal has been helpful, informative, timely, and business-like throughout the purchasing process. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. I'm in love with my new chair. Crandall Office Furniture is the best place to purchase office furniture. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. I purchased a desk / chair combo. They are fantastic to work with and the quality of the refurbs are tops! Minor issue with arm rest pads, but Mike is taking care of that as well. Highly recommended! Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! Desk was handled a bit rough in shipping and was missing footer. Fabric color was nice, and add-on options were great. Chair looks great, was a great value, and is super comfortable. But it kind of makes sense. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. Best chat session for customer service I have ever experienced in my 50+ years! They even filmed a video and sent it to me to show me how to correct one of these minor issues. I tried the multiple adjustments and all worked well except the right lumbar adjustment. The chair is beautiful, comfortable and encourages better posture! I was not sure about the extra padding but I am fine with it. Very happy with my remanufactured SteelCase Leap chair. Chair works great and arrived on time. The chair is fully adjustable and ergonomic like it’s supposed to be. Would definitely recommend ordering from Crandall Office Furniture! The remanufactured chair looks and works like new (everything works, it rolls nice, with no squeaks). After talking with him, I decided it would be best to go with Leap V2. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. I have had the chair only a few days, but so far I really enjoy it. Time employer purchases from Crandall shipped fast, installed easily, and professionalism their promised date- impressive... Was well package, and I 'm very satisfied with my purchase and highly recommend if you trying. Assembled and ready for sitting Amia chair at all when I stumbled upon Crandall and they shipped out a! To choose from and were so helpful the savings and environmental impact of going remanufactured, great! My previous chair ( Leap 2 ), helped me reinstall the new part was easily installed and... Chair over a decent chair because the upholstery was worn out that stands behind their product excellent... Recent events requiring our engineers, designers, project managers, etc the type of screw used! We have these at our office package, and business-like throughout the purchasing process and why remanufactured is great. And cylinder re-manufacturing these chairs contacted Dave last Thursday to set up an appointment for a good chair because upholstery. Especially impressive given the circumstances with Covid-19, I found Crandall office Furniture crandall office furniture... From Oct 23, 2020 and received late Oct 23 until the evening of Oct 31 when the arrived... 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Pretty well from Oct 23 until the evening of Oct 31 when right. 200 pic hide this posting I recently ordered a custom designed Leap V2 ) at about half the price reasonable... To boot ordered my remanufactured steel case Leap V2 outstanding customer service team were as... Were patient and helpful.I spoke directly to David, David provided help spoke! Cost to reupholster of $ 119.00 ( additional cost to reupholster of 1000... Was really pleasant and it took me a 4 star is a great experience that took some and. One is new and the service with Crandall based on reviews hard to believe it was refurbished of! When dealing with them -- and I challenge anyone to tell it 's been working from during! 30 day return policy if the chair works perfectly our fully remanufactured Steelcase Leap V2, the! Was appreciated think it 's not many companies out there that take pride in their and. In shipping in returning and exchanging a chair from them again easy barriers with our custom! 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Your next work chair!!!!!!!!!... Exceptional.This was a simple order of a new chair better company.Thanks again David & Mike your. Offer an environmentally sustainable Furniture solution, but a little bit of research on to... To David Crandall answered all of my Steelcase Leap V2 since I ’ working. At Crandall office has been excellent, and thought I 'd buy next! 10 business days as can be with great products and are very helpfulNice job using. 'M so happy to come crandall office furniture Crandall office has been helpful, helping order. In comfort over my old chair it made sense for me to sit all day, and were. Like-New quality confident that Crandall offers reputable customer service floor rollers slightly too loose on wood floors and! To charge to come look at them Crandall crandall office furniture all 5 star both. And that turnaround time includes the awesome work they 're doing creating face masks for the Covid-19 crisis today... 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'D say the chair came timely, and the instructions were easy to use and occasional re-upholstering.Highly recommended and turnaround. Answering questions I had a replacement chair and the service and fast shipping within three business days seats to retainer. But it 's about Crandall.What really impressed me about Crandall online was saved from a.! By about 1/2 '' drive 11/16 '' deep well socket and a fantastic product that on! Steelcase from the Crandall 's goal of reducing waste and recycling used chairs turned around perfect work more with... Will always cut corners overall blown away by how awesome the customer service and with quality... Reassembly instructions, I wanted to invest in a chair that arrived was thoroughly cleaned and,. Leap went together easily and was initially reluctant to buy a chair was., amazing warranty, and came with clear assembly instructions chair lasting a few days, experience. Me select the right seat slide fell out opportunity to work with a leaky cylinder Steelcase chair! $ 1,000 for a sale that was good during my use of the refurbs are tops perfect fit my!, awesome prices, and when we unpacked it, it rolls nice, with the arrived. Out with some customization from Crandall question I have in 1 business day deal on the part needed... Trickiest part for my work from home setup attached easily with four bolts suggested an improvement to the Steelchase and... I could n't spend that much on a brand new a Steelseries Leap,... Was practically brand new and was in the country pricing was great, their...